Pashupatinath Parad Mala

At Rudrm, we handle every product with care and intention. Our offerings may undergo spiritual preparation before dispatch, and we work with trusted logistics partners to ensure safe and timely delivery.

Order Processing Time

• We process all orders within 4–7 business days from the date of order placement.

• This processing period includes order verification, preparation, and dispatch.

• Orders are not shipped or delivered on Sundays or public holidays.

Please note that processing time is separate from transit time.

Shipping & Delivery Timeline

• Once dispatched, delivery timelines may vary depending on:

  • Delivery location

  • Courier partner

  • Local logistics conditions

While most orders are delivered shortly after dispatch, delivery dates are estimated and not guaranteed.

Shipping Charges

• Shipping charges (if applicable) are calculated and displayed at checkout before payment.

• Any promotional free-shipping offers will be clearly mentioned on the website.

Order Tracking

• Once your order is dispatched, tracking details will be shared via SMS, WhatsApp, or email.

• Customers are responsible for tracking their shipment and ensuring availability at the delivery address.

Cash on Delivery (COD)

• COD is available on eligible orders.

• Repeated refusal of COD orders without valid reason may result in restriction of COD option for future purchases.

Delays & Unforeseen Circumstances

Rudrm is not responsible for delays caused by:

• Courier partner issues

• Weather conditions

• Regulatory or operational delays

• Events beyond our reasonable control

In such cases, we will assist with tracking and coordination wherever possible.

Incorrect Address or Failed Delivery

• Customers are responsible for providing accurate shipping details.

• Orders returned due to incorrect address, incomplete details, or repeated delivery attempts may not be eligible for reshipment or refund.

Contact & Support

For shipping-related queries, please contact us at:

Email: rudrmofficial@gmail.com
Phone / WhatsApp: +91 88811 81181

At Rudrm, each product is more than an ornament—it is a sacred spiritual creation. Our spiritual offerings undergo ritual purification, energisation, and awakening processes before being prepared for dispatch. Due to the sacred and personalised nature of these processes, we follow a strict no-return and no-exchange policy.

However, Damage Protection and Support are available in accordance with the terms outlined below.

No Returns / No Exchanges

Once an order is placed and dispatched, returns or exchanges are not accepted.

This is because all Rudrm products are:

• Spiritually charged and energetically awakened

• Prepared specifically for the individual who places the order

• Considered personally aligned after the energisation process

As per spiritual tradition and hygiene standards, such products cannot be resold or re-energised once they leave our facility.

We kindly request customers to review all product details carefully before completing their purchase.

Refund Eligibility

Refunds are not applicable for:

• Change of mind after order placement

• Personal preferences or expectations

• Incorrect selection made by the customer

• Delays caused by courier partners beyond our control

• Energetically charged products once dispatched

Damaged, Defective, or Incorrect Items

While returns are not accepted, we do ensure a fair resolution in rare cases where:

• A wrong or incorrect product is delivered instead of the product ordered

• A product is received in a damaged or defective condition

Customers must report such issues within the following timelines from the date of delivery:

• Wrong or Incorrect Product: The issue must be reported within 2 days of delivery

• Damaged Product: The issue must be reported within 5 days of delivery

When contacting us, please provide:

• Clear images and/or an unedited opening video of the package

• Images clearly showing the wrong or damaged product

• Order number and registered contact details

Upon verification of the claim, we may offer:

• A replacement of the same product, subject to availability, or

• Store credit, at our sole discretion

Claims submitted after the applicable 2-day or 5-day reporting period may not be eligible for resolution.

Claims may also be rejected if sufficient photographic or video evidence is not provided to verify the issue.

Order Cancellations

• Orders cannot be cancelled once processing or energisation has begun

• Cancellation requests received before processing may be considered on a case-by-case basis

Please note that energisation may begin shortly after order confirmation.

Shipping & COD Orders (GoKwik Alignment)

For Cash on Delivery (COD) orders:

• Refusal to accept delivery without a valid reason may result in account restrictions for future orders

• Repeated non-acceptance of COD orders may lead to order blocking

We encourage customers to place orders mindfully and responsibly.

Contact & Support

For any concerns related to:

• Order status

• Delivery issues

• Incorrect or damaged products

• Product clarification before purchase

Please contact our support team through the details provided on the Contact Us page.

We are happy to guide you before you place an order to help ensure the right product selection.

Final Note

By placing an order on Rudrm, you acknowledge and agree to this Refund & Return Policy.

This policy is in place to maintain the spiritual sanctity, authenticity, and ethical handling of all our sacred offerings.