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Refund policy

At Rudrm, each product is more than an ornament—it is a sacred spiritual creation. Our spiritual offerings undergo ritual purification, energisation, and awakening processes before being prepared for dispatch. Due to the sacred and personalised nature of these processes, we follow a strict no-return and no-exchange policy.

However, Damage Protection and Support are available in accordance with the terms outlined below.

No Returns / No Exchanges

Once an order is placed and dispatched, returns or exchanges are not accepted.

This is because all Rudrm products are:

  • Spiritually charged and energetically awakened

  • Prepared specifically for the individual who places the order

  • Considered personally aligned after the energisation process

As per spiritual tradition and hygiene standards, such products cannot be resold or re-energised once they leave our facility.

We kindly request customers to review all product details carefully before completing their purchase.

Refund Eligibility

Refunds are not applicable for:

  • Change of mind after order placement

  • Personal preferences or expectations

  • Incorrect selection made by the customer

  • Delays caused by courier partners beyond our control

  • Energetically charged products once dispatched

Damaged, Defective, or Incorrect Items

While returns are not accepted, we do ensure a fair resolution in rare cases where:

  • A wrong or incorrect product is delivered instead of the product ordered

  • A product is received in a damaged or defective condition

Customers must report such issues within the following timelines from the date of delivery:

  • Wrong or Incorrect Product: The issue must be reported within 2 days of delivery

  • Damaged Product: The issue must be reported within 5 days of delivery

When contacting us, please provide:

  • Clear images and/or an unedited opening video of the package

  • Images clearly showing the wrong or damaged product

  • Order number and registered contact details

Upon verification of the claim, we may offer:

  • A replacement of the same product, subject to availability, or

  • Store credit, at our sole discretion

Claims submitted after the applicable 2-day or 5-day reporting period may not be eligible for resolution.

Claims may also be rejected if sufficient photographic or video evidence is not provided to verify the issue.

Order Cancellations

  • Orders cannot be cancelled once processing or energisation has begun

  • Cancellation requests received before processing may be considered on a case-by-case basis

Please note that energisation may begin shortly after order confirmation.

Shipping & COD Orders (GoKwik Alignment)

For Cash on Delivery (COD) orders:

  • Refusal to accept delivery without a valid reason may result in account restrictions for future orders

  • Repeated non-acceptance of COD orders may lead to order blocking

We encourage customers to place orders mindfully and responsibly.

Contact & Support

For any concerns related to:

  • Order status

  • Delivery issues

  • Incorrect or damaged products

  • Product clarification before purchase

Please contact our support team through the details provided on the Contact Us page.

We are happy to guide you before you place an order to help ensure the right product selection.

Final Note

By placing an order on Rudrm, you acknowledge and agree to this Refund & Return Policy.

This policy is in place to maintain the spiritual sanctity, authenticity, and ethical handling of all our sacred offerings.