Refund policy

At Rudrm, each product is more than an ornament—it is a sacred spiritual creation. Our and spiritual offerings undergo ritual purification, energisation, and awakening processes before being prepared for dispatch. Due to the nature of these processes, we follow a strict no-return and no-exchange policy, outlined below.

No Returns / No Exchanges

Once an order is placed and dispatched, returns or exchanges are not accepted.

This is because all Rudrm products are:

  • Spiritually charged and energetically awakened

  • Prepared specifically for the individual who places the order

  • Considered personally aligned after the energisation process

As per spiritual tradition and hygiene standards, such products cannot be resold or re-energised once they leave our facility.

We kindly request customers to review all product details carefully before completing their purchase.

Refund Eligibility

Refunds are not applicable for:

  • Change of mind after order placement

  • Personal preferences or expectations

  • Incorrect selection made by the customer

  • Delays caused by courier partners beyond our control

  • Energetically charged products once dispatched

Damaged, Defective, or Incorrect Items

While returns are not accepted, we do ensure fair resolution in rare cases of:

  • Product received in damaged condition

  • Incorrect product delivered (different from the order placed)

If such an issue occurs, please contact us within 24 hours of delivery with:

  • Clear images and/or an unedited opening video of the package

  • Order number and registered contact details

Upon verification, we may offer:

  • A replacement of the same product (subject to availability), or

  • Store credit, at our sole discretion

No claims will be entertained without proper evidence shared within the specified time window.

Order Cancellations

  • Orders cannot be cancelled once processing or energisation has begun

  • Cancellation requests received before processing may be considered on a case-by-case basis

Please note: energisation may begin shortly after order confirmation.

Shipping & COD Orders (GoKwik Alignment)

For Cash on Delivery (COD) orders:

  • Refusal to accept delivery without valid reason may result in account restrictions for future orders

  • Repeated non-acceptance of COD orders may lead to order blocking

We encourage customers to place orders mindfully and responsibly.

Contact & Support

For any concerns related to:

  • Order status

  • Delivery issues

  • Product clarification before purchase

Please contact our support team through the details provided on the Contact Us page. We are happy to guide you before you place an order to ensure the right selection.

Final Note

By placing an order on Rudram, you acknowledge and agree to this Refund & Return Policy. This policy is in place to maintain the spiritual sanctity, authenticity, and ethical handling of all our sacred offerings.