Shipping policy

 

SHIPPING POLICY

At Rudrm, every product is handled with care and intention. Our offerings may undergo spiritual preparation before dispatch, and we work with trusted logistics partners to ensure safe and timely delivery.

Order Processing Time

  • All orders are processed within 4–7 business days from the date of order placement.

  • This processing period includes order verification, preparation, and dispatch.

  • Orders are not shipped or delivered on Sundays or public holidays.

Please note that processing time is separate from transit time.

Shipping & Delivery Timeline

  • Once dispatched, delivery timelines may vary depending on:

    • Delivery location

    • Courier partner

    • Local logistics conditions

While most orders are delivered shortly after dispatch, delivery dates are estimated and not guaranteed.

Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout before payment.

  • Any promotional free-shipping offers will be clearly mentioned on the website.

Order Tracking

  • Once your order is dispatched, tracking details will be shared via SMS, WhatsApp, or email.

  • Customers are responsible for tracking their shipment and ensuring availability at the delivery address.

Cash on Delivery (COD)

  • COD is available on eligible orders.

  • Repeated refusal of COD orders without valid reason may result in restriction of COD option for future purchases.

Delays & Unforeseen Circumstances

Rudrm is not responsible for delays caused by:

  • Courier partner issues

  • Weather conditions

  • Regulatory or operational delays

  • Events beyond our reasonable control

In such cases, we will assist with tracking and coordination wherever possible.

Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate shipping details.

  • Orders returned due to incorrect address, incomplete details, or repeated delivery attempts may not be eligible for reshipment or refund.

Contact & Support

For shipping-related queries, please contact us at:

Email: officialrudrm@gmail.com
Phone / WhatsApp: 8881181181